Frequently Asked Questions (FAQs)

1. What products do you offer?

We offer a carefully curated selection of wax melts, scented candles, and fire starters designed to bring warmth, comfort, and inviting fragrances to your home.

2. How long does shipping take?

Orders are typically processed and delivered within 12–15 business days. You'll receive a tracking number via email once your order has been shipped.

3. How can I track my order?

Once your order is dispatched, we'll send a tracking number to your email so you can monitor your shipment from our warehouse to your doorstep.

4. Are your candles and wax melts strongly scented?

Our products are designed to provide a pleasant, long-lasting fragrance that fills your space without being overwhelming.

5. How do I use wax melts?

Simply place a wax melt in a compatible wax warmer. As it melts, it releases its fragrance throughout your room. Never add water, and never leave a warmer unattended while in use.

6. How should I store my products?

Store your candles, wax melts, and fire starters in a cool, dry place away from direct sunlight and heat to maintain their quality and fragrance.

7. What payment methods do you accept?

We accept all major payment methods available at checkout, including secure credit and debit card payments.

8. Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to help. Please contact us as soon as possible after placing your order.

9. What should I do if my order arrives damaged?

If your order arrives damaged or there's an issue with your items, please contact us with your order number and photos of the product. We'll work quickly to resolve the issue.

10. How can I contact Cozy Home Wax Company?

If you have any questions, we're always happy to help.

Email: cthornton37@gmail.com

Our customer support team will respond as quickly as possible and assist you with any questions or concerns.